Training with HTML

Custom Training via the Web

by Walt Howe

Some final thoughts...

It is surprising how much training can be accomplished without ever going near a classroom. Much training is presented in classrooms today that can be handled in better ways.

Online services and software and hardware companies continually face the problem of providing support to their customers where classroom training is not an option at all. 24 hour help desks are expensive, and long waits for "the next available customer service representative" build ill will. The more immediately available training support that can be structured into the activity itself, the less need there will be for help desks for "frequently asked questions."


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